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Support

After sales  support

  •     Installation  
  •     Diagnosis
  •     Configuration
Installation- Amani-IT performs after sales installation of the equipment supplied. We provide services of Project management in order to complete our projects on time. The final handover is done with complete UAT performed by customer IT support head and the engineer concerned.

The configurations are set as per the requirements set during project planning process.
Any issues incurred during the installation are properly diagnosed and escalated to meet the target completion dates.

 Annual Maintenance contracts – SMART CARE AND SLA
  •     Smart care - PLATINUM
  •     Smart care - GOLD
  •     Smart care – SILVER
  RMA support

 Advanced Parts replacement

As part of our effervescent support plans and ever customer oriented process we believe in providing advanced parts replacement services to our esteemed customers. Amani-IT bears the responsibility for changing the faulty parts and provide maximum up time to the customer network.

Support Policies

Support Process
  •     Remote support
Remote support: The goal of the remote support process is to ensure that best practices, methods and procedures are followed for timely and process oriented handling of all service call tickets raised for Remote Technical support .The process must consider the risk, priority and complexity of the requests.

 Following the process will provide the benefits which would include the following :
  •        Improved Incident and problem management through the use of valuable management information
  •        Enhances the ability and effectiveness of staff to perform their jobs
  •        Facilitates coordinated effort in handling the prevention of further issues.
  •        Gives better scope to attend Tickets in volume.
This document describes how we extend our support our external customers subscribed to us for maintaining their IT Infrastructure

Remote support process will cover all activities carried out for remote support.The process is for any service request that might affect one or all of the environments that the customers rely on to conduct normal business operations. It also includes any event that may alter the normal operating procedures.

This document provides an overall generic end-to-en description process as provided by Remote support operations.